Zoya 99 Privacy Policy – Our Commitment to Protecting Your Data

1. What Information We Collect

We collect certain information when you register and use our services at zoya 99. This falls into two categories – information you provide directly, and data collected automatically as you use the platform.

Information Provided Directly

During registration and while using the platform, you provide the following information:

• Identity information: Full name, date of birth, and national ID number (required for KYC verification).
• Contact details: Email address, mobile number, and residential address.
• Payment information: Mobile banking number and bank account details (required for transaction verification).
• Verification documents: Copy of national ID or passport (required for KYC process).
• Communication records: Details of your conversations with our support team.

Automatically Collected Information

Some technical data is collected automatically while you use the platform:

• IP address and device type.
• Browser version and operating system.
• Login time and session details.
• Gaming history and transaction records.
• Browsing patterns collected via cookies and web beacons.

2. How Your Collected Information Is Used

Zoya 99 uses your information only for specific, defined purposes. We never misuse your data – every use has a clear and legitimate reason.

• Service provision: Creating accounts, processing transactions, and ensuring gaming services run smoothly.
• Identity verification: Completing the KYC process to meet anti-money laundering and legal requirements.
• Security: Detecting and preventing fraudulent activity.
• Customer Support: Resolving your questions and issues.
• Service improvement: Analysing data to enhance your experience on the platform.
• Legal Obligation: Meeting regulatory authority requirements.
• Relevant communications: Sending offers and important updates (only with your consent).

3. Data Retention & Security

Your data is stored in internationally certified data centres with both physical and digital security measures in place. All data held on our servers is kept in an encrypted state.

Once the retention period expires or an account is closed, we securely delete data that is not required by law. However, transaction records may be retained for an extended period for legal compliance purposes.

4. Sharing data with third parties

Zoya 99 never sells your data. However, limited information may be shared with trusted partners where necessary to operate our services.

• Payment processor: Information required to complete transactions.
• Identity verification service: Information required for the KYC process.
• Regulatory Authority: To meet legal obligations and fulfil requests from government or regulatory authorities.
• Technology partner: To ensure platform operation and security.

In all such cases, only the minimum necessary data is shared, and our partners are required to adhere to equally strict privacy standards.

5. Cookies & Tracking Technologies

Zoya 99 uses cookies and similar technologies to improve platform performance. Cookies are small text files stored in your browser.

The Cookies We Use

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse platform usage. Used only with your consent.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

6. Your Privacy Rights

Zoya 99 respects your rights over your own data. The rights listed below are yours to exercise – contact our support team whenever you wish to use them.

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your data in specific circumstances.
• Right to restrict processing: The right to request restriction of data processing in certain circumstances.
• Right to data portability: Request to receive your data in a standard, portable format.
• Right to Object: Objecting to the use of your data for marketing or analytical purposes.

7. Children's Privacy

Zoya 99 strictly does not collect data from anyone under the age of 18. Our platform is exclusively for adults, and age verification is completed during registration.

If we become aware that data has been collected from a minor, we will immediately close that account and delete all associated data.

8. Technical measures for data protection

Zoya 99 uses a multi-layered security framework to protect your data. This includes:

• 256-bit TLS/SSL encryption applied to all data transmissions.
• All data is stored on servers secured with AES-256 encryption.
• Two-factor authentication (2FA) available.
• Regular penetration testing and security audits.
• Automated system for detecting unusual activity.
• Restricted staff access – only authorized personnel can view your information.

In the event of a data breach, we will notify affected users and the relevant authorities within the timeframe required by law.

9. Changes to the Privacy Policy

Zoya 99 may update this Privacy Policy from time to time. If significant changes are made, we will endeavour to notify you via email or an in-account notice.

Continued use of the platform after any changes are made will be considered as acceptance of the updated policy. We recommend visiting this page regularly.

10. Contact us

For any questions about our Privacy Policy, data-related requests, or complaints, please get in touch with us. Our privacy team aims to respond within 72 hours.