Zoya 99 FAQ – Answers to all your questions

No. Each person may only open one account on zoya 99. Having multiple accounts is a violation of our rules and may result in all accounts being suspended.

You can start playing right after registration, but KYC verification is required before making any withdrawals. Complete KYC by submitting a copy of your National ID card or passport.

On the login page, click "Forgot Password?" Enter your registered mobile number or email address and a reset code will be sent to you. Use that code to set a new password.

Yes, but you'll need to contact our support team to do so. Your number will be updated after identity verification. This process may take a little time for security purposes.

Yes. If you'd like to close or delete your account, contact our support team. We recommend withdrawing your remaining balance before proceeding with account deletion.

Log in and go to the "Deposit" menu. Choose your preferred payment method — Mobile Banking or bank transfer. Enter the amount and follow the on-screen instructions. Your balance is usually updated within 5–10 minutes.

The minimum deposit amount may vary depending on the payment method. Check the Deposit page in your account or ask our support team for the latest information.

First, wait 15–30 minutes. If the issue persists, contact our support team with your transaction ID or a screenshot. We'll resolve it for you as quickly as possible.

zoya 99 does not charge any additional fees on deposits. However, your payment provider may apply their own transaction fees.

zoya 99 currently supports:

• Mobile Banking Services
• Bank Transfer & Online Banking
• Debit & Credit Cards
• Digital Wallets

Withdrawal requests are typically processed within 24–48 hours. Mobile Banking withdrawals are generally faster, while bank transfers may take a little longer.

Yes. KYC verification is required before you can make a withdrawal. This is to protect your account and funds. A one-time verification using your national ID or passport is all it takes.

Withdrawal limits depend on your payment method and account level. VIP members generally have higher limits. Check the withdrawal page in your account for the latest limits.

A pending withdrawal request may be cancelled within a limited window. Once processing is complete, cancellation is no longer possible. Contact support as soon as possible if you need to cancel.

After your first deposit following registration, the welcome bonus will be automatically credited to your account. The bonus amount and terms depend on the current offer.

No. Bonus funds cannot be withdrawn directly. Once the applicable wagering requirements are met, winnings derived from bonuses may be withdrawn. See the terms and conditions page for full details.

Log in every day to claim your daily login bonus. Regular players also get exclusive daily offers available in the Promotions section of their account.

Share your referral code with a friend. When they register and make their first deposit using your code, you'll receive a referral bonus. Check your account for full details on the referral program.

zoya 99 offers:

• Sports Betting – Live betting on cricket, football, tennis, and more
• Slot Games – Thousands of popular slots
• Bingo – Fun bingo games
• Live Casino – Live games with real dealers

Yes. zoya 99 is fully mobile-optimized. All games run smoothly on both Android and iOS browsers. You get a perfect experience right from your mobile browser — no separate app needed.

If you get disconnected, the game result is determined based on the state of the game at the time of disconnection. Reconnect to see the outcome. Any winnings will be automatically credited to your account.

You'll be automatically enrolled in the VIP program as soon as you register. Keep playing to earn points and level up. For more details, VIP Page here.

Points accumulate with every bet placed or game you participate in. The number of points earned varies based on your wager amount. Once you reach a certain points threshold, you move up to the next VIP level.

VIP members get:

• Higher Withdrawal Limits
• Exclusive Cashback Offers
• Personal Account Manager
• Faster Withdrawal Processing
• Special Birthday & Festival Bonuses

Yes. zoya 99 uses SSL encryption to keep all your data secure. Your personal and financial information is never shared with any third party. Our Privacy Policy read here.

Change your password immediately and notify our support team. We'll review the login history on your account and temporarily lock it if necessary.

Go to Account Settings and look for the 2FA option under the "Security" section. Once enabled, you'll receive an OTP on your mobile each time you log in. We strongly recommend keeping it turned on.

Ways to reach us:

• Live Chat: Log in to access 24/7 live chat support
• Email: [email protected] – Response within 24 hours

Yes. The zoya 99 support team provides full assistance in Bengali. Ask your question in Bengali and you'll get a reply in Bengali.

You can raise any complaint via live chat or email. We take every complaint seriously and work to resolve it as quickly as possible.

Our Responsible Gaming page for full details, including self-exclusion, deposit limit settings, and all available tools. Our support team is always on hand to help with this as well.